Parents - Check out our FAQs here
Some questions we often get asked
What if my child enrols part way through a term?
Contact us and we will send back a discount code to reduce the term cost so you only pay for the remaining weeks.
How will the centre know we have enrolled our child?
We will message the centre at the start of the term to confirm the children that have been enrolled.
Do I need to re-enrol at the start of each term?
Yes. We will send you email reminders and a link to enrol in advance of each term.
Will I receive a refund if I withdraw my child part way through the term?
There are several circumstances where you can receive a refund. These include:
- Your child changing days.
- Your child leaving the centre.
Please contact us if you are unsure whether you are eligible for a refund.
What if we are planning a holiday during term time?
If you will be away for 3 weeks or longer, we are happy to pro-rata your fees for that term. Please advise the dates you will be away before the term begins so your fees for that term can be altered accordingly.
What if my child is sick or injured?
If your child has an extended illness or injury and is unable to participate for 3 weeks or longer, we are very happy to credit you for those classes in the following term or provide a refund.
We are unable to credit classes or refund when a child misses a class or two due to minor illness.
What if my child’s class falls on a public holiday?
If the class fall on a public holiday then we will provide a make up session on the same week day at the end of that term.